FAQ

How can we help you?

Find the most frequently asked questions here.

When will the request reach me?

Depending on the shipping method chosen and the responsible in charge of delivery,

If I have a product with a manufacturing defect?

You must read the Exchange & Return Policy to know the conditions of return and

exchange, in case of a defect on the product, it was agreed to return, the shipping

value of the company is calculated, and the freight returned to the customer. As for

the value of the product, it is not calculated for the customer according to

the return policy.

I want to order large quantities. Is there a discount?

The store offers a delivery service for orders of large quantities and there is a

discount ranging between 10-30% on certain products. You can contact us directly

via the Contact Us page and inquire about the quantities.